1. Is your website secure?
2. Where is my order?
3. Can I get a printed catalog?
4. Do you offer wholesale pricing?
5. How do I use my voucher code?
6. Do you have a store I can visit?
7. How many beads in a 4 gm tube of 11/0 Delicas?
8. Shipping
9. Backordering
10. Special orders
11. Lost orders
12. What kinds of payments do you accept?
13. Exchanges and returns
14. Restricted countries
15. Contact information

Is your website secure?

Where is my order? Can I get a tracking number?

We ship either USPS first class or USPS Priority (your choice at checkout). Therefore, we do NOT provide tracking numbers. First class mail can take 3-8 business days, Priority up to 3 business days. The post office does not ship on Sundays or holidays Because we use the Post Office, we cannot guarantee a delivery date. Contact Us if you need information on an order that has not arrived yet.

Can I get a printed catalog?

We do not have a printed catalog. High quality printed catalogs are too expensive to produce, and we add a lot of products regularly, so any printed version would get out of date quickly. All of our products are shown online in high quality images.

Do you offer wholesale pricing?

No, we sell retail only. Beadie's Beadwork was started to serve the needs of the individual beader

I have a voucher code. How do I use it?

This page explains how to use voucher codes

Do you have a physical store?

No, we only sell online.

How many beads are in a 4 gram tube of 11/0 Delicas?

There are approximately 800 beads to each 4 gram tube 11/0 of Delicas.

Shipping

See our Shipping page.

Backorders

If we are out of stock on an item you order, we will send your order without the item. We will send you an email telling you the item is on backorder and the expected delivery date. At that time you can tell us to cancel the backordered item or deliver it when it arrives. Usually we will not be delayed more than 2 weeks on any item.

We try to keep the website up to date, but if you need to know if we have something in stockbefore ordering, please email us first.

Special Orders

We can special order certain patterns and products, or extra large quantities of beads. Please email for details.

Special orders must be paid in full in advance and are non-refundable

Lost Orders

In the rare event of a lost order, we reserve the right to wait 30 days from the time we mail an order to make compensation. See our Shipping page for more details on our shipping policies.

Payment             

We accept Visa, Mastercard, Discover, American Express, PayPal, Google Checkout, check and money order. When you get ready to Checkout, you can choose your payment option. 

Note: Checks and Money Orders must be for the exact purchase amount.

Exchanges & Returns

We allow merchandise to be exchange or returned.

Please Email us first for directions on how to return or exchange items.
Note: Shipping charges will not be refunded.

Returns of orders over $100 are subject to a 10% restocking fee.

Exceptions:

No returns or exchanges on Patterns and Books.
No returns or exchanges on Special Orders.

Restricted Countries

We do NOT accept orders originating from Africa, Indonesia or South America. Unfortunately, the high incidence of internet fraud makes it too expensive to do business in these areas. Orders from these places will be cancelled and the charges refunded.